Hey! It’s Charlotte from the customer service team 😊 One of the most common questions I get is “how do I create custom embossings?” so I’ve put together a super simple Canva tutorial to help you out! Why Canva? Canva is an easy-to-use online design tool that makes design accessible to everyone —no need for complex software like Illustrator! With a library full of modern fonts and illustrations, your ability to create beautiful, custom embossing designs for your clients is endless. 1) Gather Inspiration Start by heading to Pinterest to collect inspiration for your To View More >>

Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

Here are our end of year deadlines, designed to ensure that you receive your orders in time for Christmas, and with low stress! They're important because our order volumes increase by 2-3 times over the holiday period and we want to be certain we can meet your delivery requirements. As we all know, couriers will also be extremely busy so please allow plenty of time for shipping. Books and Albums Book and albums using Queensberry Design Services: We have brought this date forward this year to give you and your client more time for editing. Please submit your design orders by Monday the 14th of To View More >>

Whether you’re just getting started with Queensberry, or you've been with us a while and want to revamp your product offering, we know it can all seem a bit daunting.   Especially for newbies there's a lot to learn — new ordering systems, new terminology, different page types, optional extras etc. Don't worry, we're here to help, and it's not that hard really! One of the few good things to come out of 2020 is that we're now all used to Zoom calls, and you can now pre-book these with us at a time to suit you. A one-on-one "face-to-face" session is a great way to get you sorted. To View More >>

By Megan DiPiero   Frustrated with this situation? You’re talking with a hot lead. Conversation is going smoothly. She loves your work! She’s excited about the possibilities for her shoot! And then her biggest question arrives: “How much will this cost?” You tell her your “starting at” prices and then… crickets. Hmmmm… maybe she didn’t love your work as much as she thought. The convo quickly wraps up and you have this pit in your stomach knowing that another one just bit the dust. : ( What to do? Here’s a sales adage for ya. “If To View More >>